Shipping policy
From Our Network
To Your Home.
At Amoriaze™, we want the journey from checkout to delivery to feel clear, predictable, and easy to understand.
This Shipping Policy explains how we prepare, dispatch, track, and deliver your order, along with important information about international shipments, address changes, damaged parcels, and packages that may be lost in transit.
A More Flexible Fulfillment Network
Amoriaze™ works with selected manufacturing and fulfillment partners to ship smart-home products efficiently to customers in different regions. Depending on the product and destination, your order may be dispatched from one of our available fulfillment locations.
This approach helps us maintain a broader product selection while avoiding unnecessary layers of traditional retail distribution.
Quality checks, order preparation, and packaging before dispatch.
A simple flat shipping fee applies to each eligible order.
Tracking information is sent by email once your parcel has shipped.
Processing Time & Shipping Charge
After an order is placed, our fulfillment team begins preparing it for shipment. This may include payment verification, product handling, basic quality checks, packing, and shipping-label preparation.
📦 Standard Processing
Most orders are prepared within 2–4 business days.
🎁 High-Volume Periods
During holidays, promotional events, or other busy periods, preparation may take up to 5 business days.
💳 Shipping Fee
A flat shipping fee of $5.99 applies to each eligible order unless a different rate is shown at checkout.
Business days generally exclude weekends and public holidays.
When Should Your Order Arrive?
Delivery speed depends on the shipping destination, carrier network, local customs procedures, and the fulfillment location assigned to your order.
Tracking Your Package
Once your order leaves the fulfillment facility, a shipping confirmation email will be sent to the email address provided during checkout.
Order Ships
Your parcel is handed to the assigned carrier.
Tracking Is Issued
Your shipment confirmation includes available tracking details.
Carrier Updates
Follow the carrier's progress as the parcel moves toward your destination.
Tracking systems may require approximately 1–3 business days after label creation before the first meaningful movement appears. A short delay in tracking does not necessarily mean the parcel has stopped moving.
Customs, Import Duties & Local Taxes
Orders delivered internationally may be subject to customs procedures, import duties, taxes, brokerage charges, or other fees imposed by the destination country.
🌎 Customer Responsibility
Unless otherwise stated at checkout, any import-related charges assessed by local authorities or carriers are the responsibility of the recipient.
🛃 Customs Processing
Amoriaze™ cannot control customs inspections or clearance times and is not responsible for delays caused by local customs authorities.
Import requirements vary by country. Customers should check their local regulations if they are unsure whether additional charges may apply.
Address Updates & Order Cancellations
We begin preparing orders shortly after checkout, so requests to change shipping information or cancel an order should be submitted as quickly as possible.
Contact Us Within 12 Hours
Email service@amoriaze.com within 12 hours of placing your order and include your order number and the requested change.
Once an order has entered fulfillment, been packed, or been transferred to the carrier, we may no longer be able to change or cancel it.
Damaged or Lost Shipments
Although most parcels arrive without issue, we understand that transportation problems can occasionally happen. If your order arrives damaged or is officially confirmed lost by the carrier, please contact us so we can review the situation.
Package Arrived Damaged
Contact us within 72 hours of delivery and provide clear photos showing the damaged item and, when relevant, the packaging.
After review, an eligible claim may be resolved with a replacement at no additional product charge.
Carrier-Confirmed Lost Package
If the shipping carrier officially confirms that your parcel was lost during transit, please contact our support team with your order details.
Once verified, an eligible lost-shipment claim may be resolved with a replacement at no additional product charge.
We're Here to Help You Find the Next Step.
For delivery questions, tracking concerns, address-change requests, or damaged shipment assistance, contact the Amoriaze™ support team.
service@amoriaze.com →Beizhan Community, Minzhi Subdistrict,
Longhua District, Shenzhen
