Contact Us
Beizhan Community, Minzhi Subdistrict,
Longhua District, Shenzhen
Need Some Help?
You're in the Right Place.
Questions about an order, a smart-home product, setup, compatibility, or after-sales service? Our team is here to help make the next step easier.
Send us a message whenever you need assistance. We review customer inquiries during our regular support hours and aim to respond as promptly as possible.
Send Us a Message
For orders, product questions, setup help, returns, or general support, email our customer care team.
service@amoriaze.com Contact Support →Already Placed an Order?
Include your order number and checkout email when contacting us. This helps our team locate your purchase and assist you more efficiently.
When We Review Messages
You may contact Amoriaze™ at any time. For order-related inquiries, please include your order number whenever possible.
Support for More Than Just Orders
Smart-home products can raise different questions at different stages, so we've organized support around the moments customers most often need help.
Order Questions
Need help checking order details, confirming information, or understanding your purchase? Send us your order number and we'll review it.
Product Guidance
Have questions about features, specifications, Wi-Fi requirements, or smart-home compatibility? Our team can help clarify product information.
Setup Support
If you're having difficulty with initial setup, connectivity, or basic product operation, contact us with the product name and issue you're seeing.
Returns & Refunds
For return requests, damaged products, or refund questions, contact us before sending any item back.
Tell Us Which Device You're Using
When contacting us about a smart-home product, please include the product name and a short description of the issue. For connectivity questions, it may also help to mention your network type and the setup step where the problem occurs.
A Little Information Helps Us Help You Faster
Include it for any question related to an existing purchase.
Tell us which Amoriaze™ device you're asking about.
Briefly explain what happened and what assistance you need.
For damaged or incorrect items, clear photos can speed up review.
Let's Get Your Question Sorted.
Whether you're waiting for an order, setting up a new smart-home device, or simply need a little more information, we're here to point you in the right direction.
Email Customer Support →