Return and refund policy
Shop With Confidence.
We've Got Your Back.
At Amoriaze™, we want your shopping experience to feel clear from purchase through after-sales support.
This policy explains when an item may be returned, how to request a return, what happens with damaged or incorrect products, and how approved refunds are processed.
Request an eligible return within 30 days after delivery.
Approved refunds are returned to the payment method used at checkout.
Please contact us before sending any item back.
When Can an Item Be Returned?
Eligible products may be returned within 30 days from the date you receive your order.
To help us process your request efficiently, returned merchandise should remain in a condition suitable for inspection and resale.
Contact Us Before Sending Anything Back
All returns must be reviewed and authorized by the Amoriaze™ support team before a package is sent back.
Contact Support
Email us with your order number and the reason for your return request.
Return Review
Our team will review the request and confirm whether the product is eligible.
Receive Instructions
If approved, we will provide the applicable return instructions and, where provided, a return shipping label.
service@amoriaze.com
Include your order number, the email used during checkout, and a short explanation of the return request.
If Something Isn't Right With Your Order
Please inspect your package after delivery. If you receive an item that is damaged, defective, missing important components, or different from what you ordered, contact us as soon as possible.
Send Clear Photos
Photos of the product, packaging, shipping label, or visible damage may help us evaluate the issue more quickly.
Keep the Packaging
Please keep the original box and included materials until your claim has been reviewed.
Contact Support
Our team will review the situation and provide the appropriate next steps.
Depending on the circumstances and available evidence, an eligible issue may be resolved through replacement, refund, troubleshooting assistance, or another appropriate solution.
Items That May Not Qualify for Return
Certain products or transactions cannot normally be returned due to their condition, customization, safety considerations, or the nature of the purchase.
Products showing misuse, accidental damage, or unauthorized modification.
Items missing major accessories, components, manuals, or original packaging.
Customized or personalized merchandise, where applicable.
Hazardous, restricted, or regulated items where return shipment is prohibited.
Gift cards or similar non-physical stored-value products.
Original shipping charges, except where required by applicable law.
Promotional or clearance items may be subject to different return conditions where clearly disclosed at the time of purchase. If you are unsure whether an item qualifies, contact us before sending it back.
Need a Different Product?
To keep exchanges straightforward, the recommended process is to return the original eligible item first and then place a separate order for the replacement product you want.
This method helps avoid delays caused by inventory changes and allows you to place the replacement order when the product you want is available.
14-Day Withdrawal Right
Where applicable under European Union consumer law, customers receiving eligible orders in the European Union may have the right to withdraw from their purchase within 14 days without providing a reason.
Conditions Still Apply
Products should generally be returned unused and in substantially the same condition in which they were received, together with original packaging and proof of purchase where required.
Nothing in this policy is intended to limit consumer rights that cannot legally be excluded under applicable local law.
What Happens After We Receive Your Return?
Once an authorized return reaches the designated return location, the item may be inspected to confirm that it meets the applicable return conditions.
Return Received
Your package arrives at the designated return location.
Inspection
The condition of the returned product is reviewed.
Refund Decision
We notify you when the return has been approved or if more information is needed.
Payment Reversal
Approved refunds are issued to the original payment method.
Up to 10 Business Days
After approval, please allow up to 10 business days for the refund transaction to be processed. Your bank or payment provider may require additional time before the credit appears on your account.
If more than 15 business days have passed since you were notified that your refund was approved, please contact service@amoriaze.com.
Do Not Mail Returns Without Instructions
The correct return destination may depend on the product, fulfillment route, or circumstances of the return.
For that reason, customers must contact Amoriaze™ and receive return approval before mailing any merchandise.
Shenzhen Sanpeng Information Technology Co., Ltd.
Unit 2204, Block B, Jinhengli Shoufu Garden
Beizhan Community, Minzhi Subdistrict
Longhua District, Shenzhen
Talk to the Amoriaze™ Support Team.
If you are unsure whether your product qualifies for a return, have received a damaged item, or need help understanding your refund status, contact us before sending anything back.
service@amoriaze.com →Beizhan Community, Minzhi Subdistrict,
Longhua District, Shenzhen
